The Short Answer: A user-friendly app like  Your Porter that will automatically send customized messages paired with a time-tested strategy for what messages to send and when to send them.

Your Porter is a simple to use app that will automatically send customized messages to every guest throughout their interaction with you. From initial inquiries to booking the reservation, and throughout their stay until checkout time. To give you an idea of how to get the most out of Your Porter, we  included our top five automated message templates below that you can set up right now to ensure your guests get the information they need. Feel free to copy and edit the messages to suit the specifics of your listing. 

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This quick response reassures guests about the booking they just made and makes you look like the responsive & caring host they desire. It also re-confirms all your listing details so guests who don’t read your house info & rules will have a second chance to do so. Giving multiple chances to read your house rules will help minimize any possible confusion during the guests’ stay and hopefully save you a few headaches. 

Booking confirmation & basic house information.

The same day a guest books your rental.

 

With every automated message, remember to personalize with your listing’s specific details and infuse them with a little personality. This way, your messages won’t feel automated. Within Your Porter, you can have your guest's name, check-in dates, check-out dates, and other information automatically filled in to personalize every message for each guest.

This message will make you look like a true superhost, one who is on the ball and cares about your guests. This positive impression will get your guests excited to stay with you and it will set the tone for the trip. It also prevents those annoying inquiries from guests who don’t know where to find their check-in information, saving you time from having to repeatedly send the same info again and again to every guest. 

Arrival time & information needed for check-in.

10AM the day before guest check-in. 

 

 

This is the cherry on the cake automated message. Keep it short and to the point, so it reads like a real message and not automated. This follow-up makes you appear like you are super available and care that the guest is having a great time in your listing. It also prevents any possible complaints and gives you an opportunity to address any problems that arise during the guests’ stay.

11AM the morning after guest check-in.

EXAMPLE MESSAGE:

This is your chance to thank your guests for staying with you and choosing your rental. It also helps make your life easier by letting them know what you expect your rental to look like when they check out and re-confirm the check-out time so they don't miss it.

Check-out information.

6PM the day before guest check-out.

 

Be concise! A long list of to-do’s is overwhelming and will turn guests sour. Make it as light and bright as possible so guests leave feeling great about their experience.

The goal of this message is to encourage guests to leave you a review. The message sets the expectation that you will be writing the guest a positive review so that the guest, in turn, will take the time to write you a positive review, too. Yes, sometimes this message will be sent to a guest you had issues with, however, these circumstances are not typical and you will still be able to write a critical review of that guest. This message, both for good and bad guests, is only meant to convince guests to write you a great review since the number of positive reviews affects your page rank and booking rate. So, if a bad guest thinks you are writing a positive review then that guest will often write a positive review for you as well. It is better to err on the side of guests being good then not sending this message at all. 

4PM the day of guest check-out. 

As a reminder, please make sure you tailor these message to your rental requirements and host personality. And, these messages work best for guests staying for more than one day. If the majority of your guests are single night travelers then you can likely skip message #3. 

Your Porter has a time-saving feature that automatically writes a 5-star guest review one day after check-out. The review is auto-generated at random from a pool of pre-made reviews. Or you can create a template for all your reviews. If a guest is awful, you can write a critical review within that first day and the auto-review will not be generated.  This automated guest review feature will save you time because in most of your positive reviews you just end up saying the same thing again and again so the app takes care of this for you. And, by leaving a review for each guest, you will be encouraging guests to write a review for you, too, which will help you get more bookings. 

Remember, on Airbnb, guests can only read your review after they have written and submitted their own review. These reviews cannot be changed after they are submitted.

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